Pepper success story

Pepper Spanish Servicing trusts in Four9s as a Visibility tool for its business databases.

Pepper Spanish Servicing is a loan portfolio management company belonging to the Australian multinational Pepper Group. Currently the group has a presence in Europe counties like Ireland, Greece, UK and Spain.

“Our main business is focused on providing to our clients a service of excellence, and this forces us to be committed to quality, innovation and the constant search to improve our infrastructure, systems and procedures.”

Challenges and needs of Pepper Spanish Servicing

Pepper has got an internal Technical Department that is in charge of managing its Database servers as well as managing the infrastructure that supports them both locally and in Azure cloud.

The biggest concern was, says Juan Antonio de Luis, Senior Infrastructure Manager, “our critical business application is a third party development and we did not have enough information to propose improvements to the external team as we needed that maintenance processes end up within of the available time window, not affecting the business, more than acceptable execution times and the system available the 99.99% of the working hours ”.

“We were pretty sure that we had a need, which was not solved only by adding resources, so we look for a solution and we compared the features between products and manufacturers. What we could see from the very beginning was that Four9s, not only provided us very relevant information, we also could check and review in the past time frames, analyzing and evaluating issues at a specific point in time, and especially the database management information, in a natural way and without additional modules”

Why does Pepper choose Four9s?

“The reasons that have helped us make this decision is the ability of Four9s to analyze the information of what is happening in the database servers second by second.“

A second after Four9s was installed, it began to collect information and we observed in its Real Time Panel that there were peaks in certain processes, it was easy to find them, and we were able to contrast and review it with our development provider to be able to execute those improvements.

In such a critical environment, the availability and performance of the system is key for our customers, with a limited time window to manage these changes, and that before carrying out those changes, we can evaluate it proactively or being able to manage incidents directly makes our team feel more confident, and above all, calmer.

In short, the implementation of Four9s in Pepper has been a success. We never doubt it, because we have been able to see from the first minute the added value that Four9s is offering us in Pepper.

atSistemas recommends Four9s to Pepper Spanish Servicing given its demanding and strict Business needs that reside fundamentally in the data, which in continuous updating, hammer and stress the information in its Databases.

ATSistemas Spain is committed to Four9s

atSistemas, is a Value Added Reseller focused on tech consultancy with almost 1,700 professionals and more than 27 years of experience in the ICT sector. Thanks to their professionals dedicated since 1994 to consulting, IT services and software development, atSistemas combines the expertise in cutting-edge technologies with extensive knowledge of their clients' business challenges.

atSistemas is committed to Four9s as a manufacturer of SQL Server Database Monitoring and Analysis due to its specialization and differentiation in the observability of this kind of infrastructure, both on-premise and in the cloud.

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