Pepper Spanish Servicing is a loan portfolio management company belonging to the Australian multinational Pepper Group. Currently the group has a presence in Europe counties like Ireland, Greece, UK and Spain.
“Our main business is focused on providing to our clients a service of excellence, and this forces us to be committed to quality, innovation and the constant search to improve our infrastructure, systems and procedures.”
Pepper has got an internal Technical Department that is in charge of managing its Database servers as well as managing the infrastructure that supports them both locally and in Azure cloud.
The biggest concern was, says Juan Antonio de Luis, Senior Infrastructure Manager, “our critical business application is a third party development and we did not have enough information to propose improvements to the external team as we needed that maintenance processes end up within of the available time window, not affecting the business, more than acceptable execution times and the system available the 99.99% of the working hours ”.
“We were pretty sure that we had a need, which was not solved only by adding resources, so we look for a solution and we compared the features between products and manufacturers. What we could see from the very beginning was that Four9s, not only provided us very relevant information, we also could check and review in the past time frames, analyzing and evaluating issues at a specific point in time, and especially the database management information, in a natural way and without additional modules”
“The reasons that have helped us make this decision is the ability of Four9s to analyze the information of what is happening in the database servers second by second.“
A second after Four9s was installed, it began to collect information and we observed in its Real Time Panel that there were peaks in certain processes, it was easy to find them, and we were able to contrast and review it with our development provider to be able to execute those improvements.
In such a critical environment, the availability and performance of the system is key for our customers, with a limited time window to manage these changes, and that before carrying out those changes, we can evaluate it proactively or being able to manage incidents directly makes our team feel more confident, and above all, calmer.
In short, the implementation of Four9s in Pepper has been a success. We never doubt it, because we have been able to see from the first minute the added value that Four9s is offering us in Pepper.
atSistemas recommends Four9s to Pepper Spanish Servicing given its demanding and strict Business needs that reside fundamentally in the data, which in continuous updating, hammer and stress the information in its Databases.
atSistemas, is a Value Added Reseller focused on tech consultancy with almost 1,700 professionals and more than 27 years of experience in the ICT sector. Thanks to their professionals dedicated since 1994 to consulting, IT services and software development, atSistemas combines the expertise in cutting-edge technologies with extensive knowledge of their clients' business challenges.
atSistemas is committed to Four9s as a manufacturer of SQL Server Database Monitoring and Analysis due to its specialization and differentiation in the observability of this kind of infrastructure, both on-premise and in the cloud.
Es preciso que el Usuario conozca que para determinados servicios ofrecidos por el Sitio Web se le solicitarán datos de carácter personal. En los casos y respecto de los datos en los que así se indique expresamente al Usuario, si no facilita los mismos, no podrá acceder ni utilizar los referidos servicios.
Fournines tratará de forma confidencial los datos de carácter personal proporcionados por los Usuarios y se compromete a proteger la intimidad de sus Usuarios.
La recogida, y tratamiento de los datos de carácter personal de los Usuarios por parte de Fournines se realizará conforme a lo establecido en la normativa vigente para la Protección de Datos de Carácter Personal.
Fournines se compromete a observar y adoptar cuantas medidas de seguridad sean necesarias para asegurar la confidencialidad, secreto e integridad de los datos de carácter personal a los que tenga acceso, así como a adoptar cuantas medidas de seguridad sean exigidas por las leyes y reglamentos destinadas a preservar el secreto, confidencialidad e integridad en el tratamiento de los datos personales.
El Usuario se responsabiliza de la veracidad y exactitud de los datos personales comunicados, reservándose Fournines el derecho a excluir de los servicios registrados a todo Usuario que haya facilitado datos falsos, sin perjuicio de las demás acciones que procedan en Derecho.
En el supuesto de producirse alguna modificación en sus datos, Fournines ruega a los Usuarios que actualicen los mismos a través de su registro de Usuario.
El Sitio Web puede albergar enlaces a otras páginas web. El Usuario debe tener en cuenta que la presente Política de Privacidad es únicamente aplicable al Sitio Web de Fournines (www.fournines.es), no a las páginas web mantenidas por otras empresas u organizaciones distintas a Fournines a las que pueda tener acceso desde el Sitio Web.
Fournines no será responsable de los contenidos, servicios y productos a los que dirijan los enlaces a los que el Usuario puede acceder desde el Sitio Web de Fournines. El Usuario será el único responsable de los datos que pueda facilitar, las contrataciones que pueda efectuar y, en general, de cualquier acto que realice con los titulares de las páginas web enlazadas.
EKASABASE S.L (en adelante, “Fournines”) con domicilio a efectos de notificaciones en calle Sabino Arana 8, oficina Design Kabi, Bilbao 48013, tratará los datos de carácter personal del Usuario a los que tenga acceso durante su navegación por el Sitio Web www.fournines.es y por la utilización por parte de éste de los Servicios de Juego ofrecidos por Fournines.
Por este motivo, Fournines, como Responsable del Tratamiento “Usuarios Web”, debidamente inscrito en nuestro registro de tratamiento, en el que se recogen los datos personales de los Usuarios, desea poner en su conocimiento su Política de Privacidad respecto al tratamiento de los datos de carácter personal que pueda recoger con motivo de la utilización de los Servicios ofrecidos en su Sitio Web.
Fournines se reserva el derecho a efectuar, en cualquier momento las modificaciones, actualizaciones o cambios que considere oportunos en los términos de la presente Política de Privacidad, con el fin de preservar en todo momento los derechos y libertades de nuestros usuarios y anticiparnos a los posibles riesgos cambiantes de nuestra actividad.
Si el Usuario no aceptara la nueva versión de la Política de Privacidad, Fournines tendrá derecho a cancelar sus datos de carácter personal.
Los campos de texto libre que, a disposición del Usuario puedan aparecer en el Sitio Web, tienen como única y exclusiva finalidad el recabar información para mejorar la calidad de los servicios y la atención al cliente, la información aportada que no tenga esta finalidad requerida no será tratada.
Los datos se comunicarán a otras empresas del Grupo EKASA con las finalidades enumeradas en este documento, incluido el tratamiento de datos personales de clientes. Fournines no cederá sus datos personales a terceros ni realizará transferencias internacionales con los mismos fuera del ámbito de las empresas del Grupo EKASA.
El Usuario podrá hacer efectivo el ejercicio de sus derechos de acceso, rectificación, cancelación y oposición, portabilidad y derecho al olvido, mediante e-mail dirigido a info@fournines.es, o mediante petición escrita dirigida al Departamento de Atención al Cliente de Fournines, con domicilio en calle Sabino Arana 8, oficina Design Kabi, Bilbao 48013, incluyendo en la comunicación la referencia “Protección de Datos de Carácter Personal”. En todo caso, la comunicación dirigida al ejercicio de dichos derechos, deberá incluir los siguientes datos del afectado: nombre, apellidos, fecha de nacimiento y número del Documento Nacional de Identidad o cualquier otro documento, válido en derecho, que acredite su identidad y petición en que se concreta la solicitud.
LEGAL NOTICE AND GENERAL CONDITIONS OF USE OF THE WEBSITE
www.fournines.es
In compliance with the duty of information provided in Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSI-CE) of July 11, the following general information data of this website are provided below:
The ownership of this website, www.fournines.es, (hereinafter, Website) is held by: EKASABASE SL, provided with NIF: B95947081 and registered in: Bizkaia Mercantile Registry, whose representative is: EKASABASE SL, and whose data contact are:
The purpose of the conditions: The Website
The purpose of these General Conditions of Use (hereinafter, Conditions) is to regulate the access and use of the Website. For the purposes of these Conditions, the Website will be understood as: the external appearance of the screen interfaces, both statically and dynamically, that is, the navigation tree; and all the elements integrated both in the screen interfaces and in the navigation tree (hereinafter, Contents) and all those services or online resources that may be offered to Users (hereinafter, Services).
Fournines reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the Website and the Contents and Services that may be incorporated in it. The User acknowledges and accepts that at any time Fournines may interrupt, deactivate and / or cancel any of these elements that are integrated into the Website or access to them.
Access to the Website by the User is free and, as a general rule, is free without the User having to provide a consideration to be able to enjoy it, except for the cost of connection through the telecommunications network provided. by the access provider that the User has hired.
The use of the Contents does not require any prior subscription or registration.
The user
Access, navigation and use of the Website, confers the condition of User, therefore, from the beginning of browsing the Website, all the Conditions established herein, as well as their subsequent modifications, are accepted, without prejudice to the application of the corresponding mandatory legal regulations depending on the case. Given the relevance of the foregoing, the User is recommended to read them each time he visits the Website.
The Fournines Website provides a great diversity of information, services and data. The User assumes his responsibility to make a correct use of the Website. This responsibility will extend to:
The mere access to this Website does not imply any type of commercial relationship between Fournines and the User.
Always in compliance with current legislation, this Fournines Website is aimed at all people, regardless of their age, who can access and / or browse the pages of the Website.
The Website is aimed mainly at Users residing in Spain. Fournines does not ensure that the Website complies with the laws of other countries, either totally or partially. If the User resides or has his domicile in another place and decides to access and / or navigate the Website, he will do so under his own responsibility, he must ensure that such access and navigation complies with the local legislation that is applicable to him, not assuming Fournines any liability that may arise from such access.
Fournines does not guarantee the continuity, availability and usefulness of the Website, nor of the Contents or Services. Fournines will do everything possible for the proper functioning of the Website, however, it is not responsible or guarantees that access to this Website will not be uninterrupted or error-free.
Neither is it responsible or guarantees that the content or software that can be accessed through this Website is free from error or causes damage to the User's computer system (software and hardware). In no case will Fournines be responsible for losses, damages or damages of any kind arising from access, navigation and use of the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of virus.
Fournines is not responsible for any damages that may be caused to users by improper use of this Website. In particular, it is not responsible in any way for falls, interruptions, lack or defect of telecommunications that may occur.
Fournines undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.
Laws included in this privacy policy
This privacy policy is adapted to current Spanish and European regulations regarding the protection of personal data on the internet. Specifically, it respects the following rules:
The User or third party who makes a hyperlink from a web page of another, different, website to the Fournines Website must know that:
The reproduction - totally or partially - of any of the Contents and / or Services of the Website is not allowed without the express authorization of Fournines.
No false, inaccurate or incorrect manifestation is allowed on the Fournines Website, nor on the Contents and / or Services thereof.
With the exception of the hyperlink, the website on which said hyperlink is established will not contain any element of this Website, protected as intellectual property by the Spanish legal system, unless expressly authorized by Fournines.
The establishment of the hyperlink will not imply the existence of relations between Fournines and the owner of the website from which it is made, nor the knowledge and acceptance of Fournines of the contents, services and / or activities offered on said website, and vice versa.
Fournines by itself or as a transferee, is the owner of all the intellectual and industrial property rights of the Website, as well as the elements contained therein (by way of example and not exhaustive, images, sound, audio, video, software or texts, brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). They will, therefore, be works protected as intellectual property by the Spanish legal system, being applicable both the Spanish and Community regulations in this field, as well as the international treaties related to the matter and signed by Spain.
All rights reserved. By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this web page, for commercial purposes, are expressly prohibited. in any medium and by any technical means, without the authorization of Fournines.
In the event that the User or third party considers that any of the Contents of the Website constitutes a violation of the rights of protection of intellectual property, they must immediately notify Fournines through the contact information in the GENERAL INFORMATION section of this Notice. Legal and General Conditions of Use.
Fournines reserves the right to file civil or criminal actions that are considered necessary for the improper use of the Website, Conditions and Contents, or for the breach of these.
The relationship between the User and Fournines will be governed by current regulations and applicable in the Spanish territory. If any controversy arises in relation to the interpretation and / or application of these, the parties will submit their conflicts to ordinary jurisdiction and submit to the corresponding judges and courts in accordance with the law.